Frequently asked questions

Answers about hosted-email compatibility, guided setup, the card-free pilot and paid subscriptions. Start with your provider and confirm a test email before relying on a new mail route.

Does it work with my current email provider?

Compatibility depends on how your receiving mail server accepts gateway mail. Start with the manual cPanel guide or Plesk guide. Your mailboxes stay with your provider.

Microsoft 365 and Google Workspace may require an inbound connector and provider-specific routing, TLS and origin checks. Confirm those settings before changing MX. The guides are manual setup recipes; your own provider account and test delivery still need to be checked.

See cPanel spam filtering, Plesk spam filtering or email security for hosting providers.

Do you store or read my emails?

The gateway inspects mail content to filter threats. Delivery queues, quarantine, logs and configured AI providers have different data flows and retention. See Privacy and the DPA.

What if it blocks a legitimate email?

Depending on policy, suspicious mail is quarantined or rejected. Review and release stored messages before their retention expires. An allow-list does not bypass malware protection.

How long does setup take?

Start with the free domain checker, save your existing DNS records, and identify the actual receiving mail server. The guided setup checks domain ownership and origin TLS before you switch MX. Then request a test email and confirm its receipt using the code from the message. DNS propagation and your provider's settings determine the time needed. See Quick start.

Can I cancel anytime?

Paid subscriptions can be cancelled from Billing; renewal stops at the end of the current period. The card-free pilot does not renew or charge you automatically. When both paid access and any valid pilot have ended, new mail is no longer accepted for filtering. You can still sign in and review retained information. Restore your previous MX records if you stop using Spamless. See Plans and billing.

Is there a free trial?

Eligible accounts can request a card-free Basic pilot once: 1 domain and 1,000 messages per account per day. You have 7 days to set up; the 14-day active period starts when you confirm the test email with its receipt code. The pilot ends no later than 21 days after the request. Continuing afterward requires a paid subscription.

A separate Stripe trial may be available on an eligible first paid subscription. It requires a card and is unavailable after a consumed card-free pilot; the two trials do not stack. Checkout shows the applicable terms, final amount and taxes. See trial details.

What happens if I go over my quota?

Over-quota mail is deferred with a temporary SMTP response. The sending server is expected to retry within its own retry policy. Delivery depends on that retry and available quota; it is not an unlimited retention guarantee.

Can my colleagues access the account?

Yes, on Pro and Enterprise. Invite them as team members — see Team members & seats. Basic is single-seat.

Where do I sign in?

At spamless.dev/login. The old /admin/login bookmark still works — it redirects there.

Which languages is Spamless available in?

The web app, the marketing site and the legal pages are available in English, Hungarian and German. Four emails follow the language set in Account & security → Language: your sign-up confirmation, the welcome email, the quarantine digest, and payment emails (a failed payment or a plan downgrade). Everything else we send is English only — security alerts, the weekly report, threat and limit alerts, receipts, team invitations and other status emails.

How do I get help?

Use the live chat on the website (it loads once you accept the live-chat cookie), or email hello@spamless.dev.