Add a domain & set DNS

Each domain you protect needs to be added to your account and pointed at Spamless via DNS. The account owner or an explicitly approved partner operator can add, verify or remove domains; members can view the domain list and its DNS details.

Add the domain

1. Open Domains in the dashboard.
2. Click Add and enter:
   • Domain — e.g. example.com.
   • Mail server (origin) — where we relay the clean mail (your existing mail host), and the port (usually 25).
3. Save. We register the domain and show your DNS instructions.

Save the current routing first

Open Guided setup, select cPanel or Plesk, and copy the existing MX records and any TXT records you intend to edit, including priority and TTL. Keep an independent copy for rollback. Confirm the actual mailbox server with your hosting provider: a previous MX hostname can point to another gateway rather than the mailbox server.

The manual cPanel guide and Plesk guide explain local-mail delivery settings and provider checks. The account owner or an explicitly approved partner operator can manage the setup; ordinary team members can review its status.

Set the DNS records

1. Publish the exact ownership TXT shown for this domain at _spamless-verification.<domain> and run the ownership check.
2. Check verified TLS to the receiving server and confirm its provider-specific routing before changing MX.
3. Publish the MX values displayed in Guided setup. Remove conflicting routing according to your provider's instructions, using the saved baseline for rollback.
4. Keep existing SPF and DKIM unless a documented provider step requires a change. Update the existing SPF record if necessary; avoid creating multiple SPF records.

Keep the origin mail server operating. DNS propagation may take up to 48 hours.

Verify and confirm a test

Click Verify TXT and MX. Successful current ownership and MX checks enable routing when the account has valid mail access. DNS verification does not by itself confirm delivery to a mailbox.

Request a test email to a mailbox you control, find the message and enter its receipt code in Guided setup. This records your report of that test's receipt. For a card-free pilot, it starts the active period within the deadlines described in Plans and trial conditions.

Until the ownership and MX checks succeed, the new domain remains pending and its mail-data controls stay locked.

Plan limits

• Basic: 1 domain · Pro: up to 5 · Enterprise: up to 100.

If you hit the limit, the Add form tells you — upgrade your plan to add more.

Remove a domain

From Domains the owner can remove a domain: this stops relaying and schedules quarantine/configuration cleanup. If cleanup is still pending, the dashboard reports it. Archive, traffic and audit records follow their configured retention. The domain name stays reserved to prevent another account inheriting old routing; contact support for a controlled transfer. (A domain can also show Paused — that's a support-side state where the configuration is kept but relaying is stopped; contact us if you need a domain paused rather than removed.)